Legal Documentation
Everything You Need to Trade Safely and Confidently
Privacy Policy
1. Privacy Policy
This Privacy Policy explains how Hola Prime Ltd ("we", "us", "our", "ours") collects, uses, stores, and safeguards your personal information in accordance with applicable privacy and data protection laws. It also outlines your rights and how you can exercise them.
By accessing our website, opening an account, or using our trading services, you agree to the practices described in this policy.
2. Who We Are
Hola Prime Markets is a Forex and Contracts for Difference (CFD) broker, headquartered at C/o Renark Management Solutions Ltd, 4th Floor, Docks 4, The Docks, Caudan, Port Louis, Mauritius
We provide access to global financial markets, offering clients secure, transparent, and efficient trading solutions. Protecting your privacy is a core part of our commitment to you.
We take data privacy seriously and have implemented strict security, technical, and organizational measures to ensure your information is handled lawfully, transparently, and securely.
3. Information We Collect
3.1 Information You Provide
When you open an account, execute transactions, or contact us, we collect:
3.1.1 Identification & Contact Details: Name, address, phone number, email, date of birth, nationality, and other KYC (Know Your Customer) information.
3.1.2 Financial Information: Bank account details, payment card details, transaction history, trading account balances.
3.1.3 Verification Documents: Passport, ID card, proof of address, and other regulatory documentation.
3.1.4 Communication Records: Emails, chat transcripts, call recordings, and customer support inquiries.
3.2 Information Collected Automatically
When you use our website or trading platforms, we automatically collect:
3.2.1 Device Data: IP address, browser type, operating system, device identifiers.
3.2.2 Usage Data: Login times, platform interactions, executed trades, leveraged positions, and account preferences.
3.2.3 Trading Activity Data: Instruments traded, trade sizes, timestamps, and performance metrics.
3.3 Information from Third Parties
We may receive additional data from:
3.3.1 Credit Reference Agencies (for verification and fraud prevention)
3.3.2 Payment Service Providers & Banks
3.3.3 Trading Platform Providers (MT4/MT5)
3.3.4 Marketing & Analytics Partners
4. Cookies & Tracking Technologies
We use cookies and similar tools on our website to:
4.1 Improve site functionality and enhance your browsing experience.
4.2 Monitor website traffic and understand how visitors use our site.
4.3 Deliver personalized advertisements and marketing content.
You can control or adjust your cookie settings through your browser preferences. For more information, please review our Cookie Policy.
5. How We Use Your Information
- 5.1 Account Setup & Management: Verify your identity, open and maintain your trading account.
- 5.2 Transaction Processing: Execute deposits, withdrawals, and trades securely.
- 5.3 Service Improvement: Analyze platform performance and user behavior to enhance our offerings.
- 5.4 Regulatory Compliance: Fulfill obligations under financial regulations, including AML/CTF requirements.
- 5.5 Marketing & Communication: Send service updates, market news, and promotional offers (with your consent).
- 5.6 Security & Fraud Prevention: Detect suspicious activity, prevent unauthorized access, and safeguard accounts.
6. Sharing Your Information
- We may share data with:
- 6.1 Trading Platform Providers to deliver market access and execution.
- 6.2 Regulated Financial Institutions & Payment Processors to handle transactions.
- 6.3 IT & Cloud Service Providers to maintain system operations.
- 6.4 Regulatory and Legal Authorities when required by law.
- 6.5 Business Partners in the case of mergers or acquisitions.
- All third parties are contractually required to handle your data securely and in compliance with applicable laws.
7. EEA Data Transfer and Safeguards
Hola Prime Markets may transfer your personal information outside the European Economic Area (EEA) for processing or storage purposes. Whenever such cross-border transfers occur, Hola Prime Markets ensures that your data is protected in accordance with European privacy standards, including implementing contractual and technical safeguards required under GDPR and other applicable laws to maintain the same level of security and legal protection as within the EEA.
8. Data Security
We shall implement and maintain appropriate technical, organisational and physical security measures — including, without limitation, encryption, fire-walls, access controls, unique user authentication and secure servers — to protect your Personal Data and transaction-data from unauthorised or unlawful access, disclosure, alteration, loss or destruction.
8.1 Consent and Lawful Use:
Clients acknowledge that their personal data will be used for legal, contractual, and service-related reasons, and their consent includes potential international transfers of information as required for business purposes.
8.2 Company as Data Controller & Transparency:
Hola Prime Markets serves as the data controller of your personal information under applicable laws, and clients are required to review the firm's Privacy Policy before opening an account or using trading services.
8.3 Collection, Use, and Disclosure:
8.3.1 The company collects, processes, and may share personal data with relevant third parties and authorities for identity verification, transaction processing, fraud detection, legal compliance, and regulatory checks (such as KYC and anti-money-laundering).
8.3.2 Clients authorize Hola Prime Markets or its partners to conduct the necessary verification and screening.
8.4 Marketing and Information:
By agreeing to the terms, clients consent to receive product information, updates, and promotional materials, unless they choose to unsubscribe.
8.5 Communications and Monitoring:
Your telephone conversations, emails, internet communications (including chats), meetings, and other interactions with us, our Associates, and/or Third-Party Service Providers may be recorded and/or maintained by us for purposes including, but not limited to, security, compliance with applicable laws, rules and regulations, training, and service quality assurance.
All such recordings shall remain the exclusive property of the Company. You acknowledge and agree that we may provide copies or transcripts of such recordings to any court, regulatory body, or governmental authority, where required or permitted by law, or in connection with any dispute between you and us.
Accordingly, you should not rely upon such recordings being available at any given time.
8.6 Security and Access Control:
Data security is protected through encryption, security protocols, authentication checks, and restricted access to records, in line with regulatory standards and industry best practices.
8.7 Cookies and Site Analytics:
We may utilise 'cookies' and/or 'IP address tracking devices' for the administration of our Online Trading Facility, including the storage of passwords and usernames, monitoring of page visits within our Online Trading Facility, and to personalise and enhance your user experience. These tools assist in facilitating your access to, and navigation through, our Online Trading Platform.
8.8 Data Transfers:
Client information may be transferred across borders to service providers in jurisdictions outside the country of origin, with legal safeguards implemented for such data.
8.8.1 Disclosure to Authorities & Partners: Information may be shared with authorities, legal entities, and service partners for compliance, provision of services, or as required by law; no data is sold for unrelated marketing purposes.
9. Data Retention
- We retain your personal information only as long as necessary for:
- 9.1 Providing our services
- 9.2 Complying with legal and regulatory obligations
- 9.3 Resolving disputes and enforcing agreements
10. Your Rights
- 10.1 Right to Access: You have the right to request details of the personal data we hold about you.
- 10.2 Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- 10.3 Right to Erasure: You may request that we delete your personal data, subject to applicable legal requirements.
- 10.4 Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.
- 10.5 Right to lodge a Complaint: If you believe we are mishandling your personal data, you have the right to file a complaint with the appropriate supervisory authority. Our headquarters are located at C/o Renark Management Solutions Ltd, 4th Floor, Docks 4, The Docks, Caudan, Port Louis, Mauritius
- To exercise these rights, contact us at contactus@holaprimemarkets.com
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
12. Consent
By using the Platform or providing your information, you acknowledge and agree that we may collect, store, process, transfer, use, and share your personal information (including sensitive personal data, as defined by applicable law) with third parties or service providers for the purposes outlined in this Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact us:
Registered Address (Hola Prime Ltd): C/o Renark Management Solutions Ltd, 4th Floor, Docks 4, The Docks, Caudan, Port Louis, Mauritius
HOLAPRIME LIMITED(CY) Limited is registered in the Republic of Cyprus under registration number HE 454359. Its registered office is located at 332 AGIOU ANDREOU, Limassol, Limassol 3035, CY.
